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This Cookies Policy explains what cookies are, how iGEN ("we", "us", or "our") uses them on www.igenservice.com ("Site"), and how you can control them. This policy should be read alongside our Privacy Policy.
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work, improve performance, and provide information to website owners. Cookies do not typically contain personally identifiable information, but personal data that we store about you may be linked to the information stored in cookies.
We use the following categories of cookies on our Site:
| Category | Cookie / Source | Purpose | Duration |
|---|---|---|---|
| Strictly Necessary | igenCookieConsent (first-party) | Stores your cookie consent preference so we don't ask again on each visit | 1 year |
| Functionality | igenDarkMode (first-party) | Remembers your dark mode preference across pages | Session / 1 year |
| Third-Party — Maps | Google Maps (NID, CONSENT, etc.) | Required to display interactive Google Maps on our Contact page. Google may use these for personalisation and analytics | 6 months – 2 years |
| Third-Party — Live Chat | Tawk.to (TawkConnectionTime, ss, etc.) | Enables the live chat widget if active. Used for session management and chat history | Session / 6 months |
| Third-Party — CDN / Security | Cloudflare (__cf_bm, __cflb) | Bot detection and load balancing to keep our Site secure and performant | 30 minutes – Session |
These cookies are essential for the Site to function correctly. They enable basic features such as page navigation, cookie consent management, and security. You cannot opt out of these cookies without significantly affecting how the Site works. No personal data is collected through these cookies beyond what is technically required.
These cookies allow the Site to remember choices you make (such as your dark mode preference) and provide enhanced, personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised.
Some cookies are placed by third parties that appear on our pages. We do not control these cookies. Please refer to the relevant third-party privacy policies for more information:
You have the right to decide whether to accept or reject cookies (other than strictly necessary ones). You can exercise your cookie preferences in the following ways:
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is currently no consistent industry standard for DNT signals, our Site does not currently respond to DNT browser signals. We will revisit this if a standard emerges.
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our data practices. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Please check back periodically.
If you have any questions about our use of cookies, please contact us: