Privacy Policy

Last updated:

iGEN ("we", "us", or "our") operates the website www.igenservice.com ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. Please read it carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We may collect information about you in the following ways:

• Information you provide directly: When you submit a contact form, request a consultation, or send us an email, we collect your name, email address, phone number (if provided), company name, and message content.
• Automatically collected information: When you visit our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages (via Google Analytics or similar tools, if enabled).
• Cookies and tracking data: We use cookies and similar tracking technologies. See our Cookies Policy for full details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, contact form submissions, and service requests
• Send you relevant communications about iGEN services (with your consent)
• Improve our website, content, and services
• Comply with legal obligations and protect our legal rights
• Prevent fraud and ensure the security of our Site

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use FormSubmit.co to process contact form submissions and deliver them to our email. FormSubmit does not store your data beyond the time needed to deliver the email.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies

Our Site uses cookies to enhance your experience. For a full description of the cookies we use and how to manage them, please see our Cookies Policy.

5. Third-Party Services

Our Site may embed or link to third-party services, including:

• Google Maps: Used on our Contact page. Google may collect data per its Privacy Policy.
• Tawk.to live chat (when enabled): May set cookies and collect chat data per its Privacy Policy.
• Cloudflare: We use Cloudflare for performance and security. Cloudflare may process traffic data per its Privacy Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Contact form data is retained for no longer than 2 years unless an ongoing business relationship exists.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we restrict processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to our processing of your data for direct marketing
• Withdraw consent: Opt out of any marketing communications at any time

To exercise any of these rights, please email us at . We will respond within 30 days.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. International Transfers

iGEN is based in the United States. If you access our Site from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email:
• Address: 4465 Alister Park Dr, Cumming, GA 30040, USA
• Phone: +1 (678) 900-3344