Sustaining & Support
Keep your systems running smoothly with proactive maintenance and expert support from iGEN.
Sustaining & Support Services
iGEN keeps your systems running smoothly — from round-the-clock helpdesk coverage to proactive performance management.
24/7 Helpdesk & Support
Round-the-clock technical support across L1, L2, and L3 tiers with clearly defined SLAs.
System Monitoring & Incident Management
Proactive monitoring with automated alerting so issues are detected before users are impacted.
Patch Management & Upgrades
Keep systems secure and current with scheduled patching, version upgrades, and regression testing.
Performance Optimisation
Continuously tune infrastructure and application performance to maintain speed under load.
Root Cause Analysis
Go beyond symptoms — investigate incidents thoroughly and implement durable, long-lasting fixes.
Knowledge Management
Build and maintain runbooks, wikis, and handover docs so knowledge stays in the team, not silos.
Why iGEN?
Proactive Approach
Prevent issues before they impact your business with proactive monitoring and maintenance.
Expert Engineers
Our experienced support team resolves issues quickly and efficiently.
Flexible SLAs
Choose the support model and response times that fit your business needs.
Minimized Downtime
We focus on keeping your systems available and your business running smoothly.
